Refund policy
At Victor Gallery, we take pride in the quality of our artwork, prints, framing, and related products. We want you to be satisfied with your purchase.
Returns
We offer a 30-day return policy on eligible, non-customized products. You have 30 days from the date you receive your order to request a return.
To qualify for a return:
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The item must be in its original condition, unused and undamaged.
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The item must be returned in its original packaging, including any protective materials.
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A receipt or proof of purchase is required.
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The return must be approved by Victor Gallery before the item is shipped back.
To request a return, please contact us at order@victorgallery.ca with your order number and reason for the return.
Once your return is approved, we will provide instructions for returning your item. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
Due to the nature of our products and services, the following items are generally considered final sale:
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Custom framing: Frames, mats, glazing, and other framing materials made or cut to your specifications.
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Custom printing: Photographic prints, fine art prints, and other printed products produced specifically for your order.
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Special orders: Products sourced or ordered specifically at a customer's request.
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Commissioned artwork: Original artwork created or customized according to a customer's specifications.
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Gift cards: Gift cards are non-refundable, except where required by law.
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Final sale items: Products clearly marked as final sale at the time of purchase.
These exclusions do not affect your rights concerning defective, damaged, or incorrectly supplied products under applicable consumer protection laws.
If you are unsure whether an item is eligible for return, please contact us before purchasing.
Damaged or Incorrect Items
We carefully inspect and package our products before shipping.
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at order@victorgallery.ca.
Include your order number, a description of the issue, and photographs of the item and packaging where applicable.
We will review the situation and arrange an appropriate resolution, which may include repair, replacement, or refund.
Please retain all original packaging until the issue has been resolved.
Exchanges
Exchanges are subject to product availability and approval.
For eligible products, we recommend requesting a return and placing a separate order for the replacement item once your return has been approved.
Custom-made products are not eligible for exchanges due to changes in preference, dimensions, colour, or other specifications approved by the customer.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process the refund.
Original shipping charges are generally non-refundable unless the return results from an error on our part or a refund is otherwise required by law.
If more than 15 business days have passed since your refund was approved, please contact order@victorgallery.ca.
International Orders
For international purchases, additional consumer cancellation and return rights may apply depending on the destination country.
Where mandatory local consumer protection laws provide additional rights, those rights will take precedence over this policy.
Contact Us
For questions about returns, refunds, damaged items, or special orders, please contact:
Victor Gallery
Email: order@victorgallery.ca